High Commitment to Service

Our commitment to service is reflected in a wide range of services whose quality is ensured by our significant depth of knowledge, highly motivated staff, large network of suppliers and the support of the Wurth Group.

In particular, our customers benefit from the following service advantages:

Product variety

With more than 30,000 products, we offer the widest range of fastener products within NZ, thus existing and potential customers benefit from a large choice.

Product customisation

We are able to source specific items requested by customers. Furthermore, we provide labeling services where we can customise labels to suit individual customer demands.

Product availability

In general, items in our product range is available by same-day or over-night delivery. This is due to our large stockholding in a total of 15 strategically located branch offices throughout NZ.

Product quality

Our experienced purchasing team sources products from around the world while endeavoring to choose the best possible supplier in every circumstance. The team regularly visits our suppliers to ensure conformity to agreed standards. Moreover, we are able to take advantage of the worldwide network of the Wurth Group and its suppliers.

Customer care and advice

We offer superior value through our commitment to the human component of our business. EDL employees are continuously trained and developed to achieve the right level of motivation and expertise to care for every customer’s individual needs. In addition, our sales team is pleased to visit and specifically advise existing and potential customers on-site at any time.